Client Relationship Executive

Full Time
  • dubai
  • Post Date: January 17, 2017
Job Description
Client Relationship Executive – 917037
Sales and Service
Aetna is an Equal Opportunity, Affirmative Action Employer
Full Time
Role Summary 
The ClientRelationship Manager will play a key role in improving member experiences for Aetna’sIndividual Policy Holders by effectively managing our interactions with new& existing members, resulting in improved Customer Loyalty & Retention.


  • Serve as the main point of contact for Aetna’s Individual PolicyHolders.
  • Engage customers and seek feedback from customers at regularintervals.
  • Ensure a high level of customer service is constantly maintainedand customer queries / complaints are proactively managed, recorded, andresolved promptly
  • Work closely with the Business Development team in UAE to ensure customers are receiving the full benefits of their policy.
  • Increase customer engagement and ensure high levels of customer satisfaction resulting improved customer retention and loyalty.
  • Establish new relationships and manage existing relationships to drive Customer Loyalty and drive Renewals
  • Meeting all ethical and compliance obligations, ensuring that customer information is treated with the utmost care and discretion.

Background / Experience

  • 4+ Years of Relationship management & Loyalty experience in Private banking / Retail / Hospitality.
  • A proven track record in working with High Net Worth Individuals delivering exceptional customer service.
  • Impeccable verbal and written communication skills in English (Arabic / French Desirable)

Additional Information 

  • High Attention to Detail
  • Analytical skills
  • Strong verbal and written communication skills
  • Ability to multi-task to accomplish workload efficiently
  • Well organized
  • Strong customer focus
  • Problem solving skills