Customer Service Assistant

Full Time
  • dubai
  • Post Date: January 23, 2017
Job Description




  • Manage the complete Order management processing cycle from Quotation to Invoicing
  • Edit orders, Quantity, unit price, item creations, release account blocks, and prepare order files with clear documentation to effectively process customer orders.
  • Generate Sales order acknowledges and forward to customers.
  • Follow up order with factories, provide shipping instructions on customer requirements
  • Follow up on purchase order status to ensure dispatched are executed in timely manner from various factories.
  • Attends to customer enquiries pertaining to orders status, (weekly) Shipments, prices, complaints (discrepancies), product availability, etc.
  • Collaborating with various in house departments which include the regional & country management, accounting, credit, warehousing, shipping, freight forwarders, sales and marketing.
  • Acting as the problem solver, searching within and outside the company for solutions to client’s issues.
  • Attend weekly call customer call and visit customers
  • Generate credit and debit notes
  • Manage the RMA process
  • Develop Standard operating procedures (SOP) with customers and suppliers.
  • Upload documents on online tools such as E-achieve and Box it
  • Resolve any discrepancies related to shortage, excess & damage with suppliers and close customer claims.




Qualifications & Experience:

  • Bachelor’s degree in relevant field
  • Minimum of 3 years relevant work experience, ideally within a multinational company
  • Proven experience within a customer facing role
  • Excellent communication skills, both written & verbal
  • Positive outlook and willingness to go the extra mile

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: Customer/Product Support

Primary Location

: ARE-DBA-Dubai

Education Level

: Bachelor’s Degree


: Day Job


: Yes, 10 % of the Time

Relocation Available: No


University Relations Requisition: No