Customer Service Assistant

Job Description

Description

 

Responsibilities:

• Manage the complete Order management processing cycle from Quotation to Invoicing
• Edit orders, Quantity, unit price, item creations, release account blocks, and prepare order files with clear documentation to effectively process customer orders.
• Generate Sales order acknowledges and forward to customers.
• Follow up order with factories, provide shipping instructions on customer requirements
• Follow up on purchase order status to ensure dispatched are executed in timely manner from various factories.
• Attends to customer enquiries pertaining to orders status, (weekly) Shipments, prices, complaints (discrepancies), product availability, etc.
• Collaborating with various in house departments which include the regional & country management, accounting, credit, warehousing, shipping, freight forwarders, sales and marketing.
• Acting as the problem solver, searching within and outside the company for solutions to client’s issues.
• Attend weekly call customer call and visit customers
• Generate credit and debit notes
• Manage the RMA process
• Develop Standard operating procedures (SOP) with customers and suppliers.
• Upload documents on online tools such as E-achieve and Box it
• Resolve any discrepancies related to shortage, excess & damage with suppliers and close customer claims.

 

Qualifications

 

Qualifications & Experience:

• Bachelor’s degree in relevant field
• Minimum of 3 years relevant work experience, ideally within a multinational company
• Proven experience within a customer facing role
• Excellent communication skills, both written & verbal
• Positive outlook and willingness to go the extra mile

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Job

: Customer/Product Support

Primary Location

: ARE-DBA-Dubai

Education Level

: Bachelor’s Degree

Shift

: Day Job

Travel

: Yes, 10 % of the Time

Relocation Available: No

SBG: HBT

University Relations Requisition: No