Customer Service Team Member (Dubai, UAE) John Crane

Full Time
  • dubai
  • Post Date: December 30, 2016
Job Description

Job Description

An excellent opportunity to work within the Customer Service department for John Crane based in Jebel Ali Free Zone. The ideal candidate will have a techno-commercial background and be involved in being the first point of contact for all sales enquiries, quotations and processing of sales orders relating to our customers based in the Middle East region.

Duties & Responsibilities:

• Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies
• Support external sales team with specific customers account information
• Networking and communication with customers, agents and other JC operations
• Review customers enquiries and orders
• Following up and monitoring of internal order processing and delivery performance
• Assist finance in resolving payment issues in case of product discrepancies
• Use of SAP and C4C business systems and its relevant modules
• Work with other departments to expedite the service to customers
• Prepare notifications for non compliances
• Review LOC for commercial terms and conditions

Skills

Required Skills and Experience :
• 2+ year’s experience within a techno-commercial role
• Familiar with using Microsoft Office (Word, Excel, Outlook etc)
• Strong administration experience
• Understanding on INCO terms and Letters of Credit
• Able to communicate and interact with customer / end users
• Experience of reading technical drawings (desired)
• SAP or ERP experience (desired)
• Able to understand dimensions of mechanical seals (desired)

Job Details

Job Location:
Dubai, United Arab Emirates
Company Industry:
Oil/Gas
Company Type:
Employer (Private Sector)
Job Role:
Customer Service and Call Center
Employment Status:
Full time
Employment Type:
Employee
Monthly Salary Range:
Unspecified
Number of Vacancies:
1
Job Ref.:
JB3603781

Preferred Candidate

Career Level:
Entry Level
Years of Experience:
Min: 2
Residence Location:
Unspecified
Gender:
Unspecified
Nationality:
Unspecified
Degree:
Unspecified
Age:
Unspecified