F&B ASSISTANT

Job Description

Responsibilties

• Responsible for serving food and beverages in the restaurant efficiently and in a courteous manner.
• Deliver exceptional guest care and service to achieve a Customer Satisfaction Index higher than 92%.
• Be familiar with food and menu terminology.
• Follow set service standards while serving the guest.
• Clean and prepare condiments.
• Report for duty ten minutes early with clean attire.
• Follow The Farm’s policies and procedures and all F&B service standards.
• Ensure that sufficient quantity of crockery, cutlery, china and glassware are available prior to service operations.
• Double check all items received from the store and ensure its correspondence with the requisition form.
• Make sure that F&B items are picked up as per requisition sheet.
• Offer quality service and keep the back of the house clean and tidy at all times.
• Follow all hygiene standards set in the company hygiene manual.
• Operate according to all accounting policies and procedures of the outlet.
• Ensure orders are thoroughly checked before serving to the guest.
• Ensure proper stacking of adequate mis-en-place in the side station.
• Ensure F&B items are well printed on the check before presenting it to the guest.
• Up sell F&B products.
• Assist the Captain and Supervisor at all times.
• Perform all tasks as per Standards Operating Procedure (SOP).
• Attend all training as scheduled by the management.
• Ensure that house rules are followed.
• Be aware of all emergency procedures.
• Adhere to The Farm’s policy on confidentiality and ethics.
• Respect the confidentiality and personal details of the guests and staff at all times.
• Ensure that the Standard Operating Procedure is followed at all times.

Experience

• Experience in 5 star hotels and restaurants.
• Knowledge of Food & Beverages.