GUEST SERVICE CENTRE AGENT

Job Description

Brand Description

 

 

Anantara. The word in Sanskrit means “the flow of water without borders” and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience.

 

Each Anantara Resort draws its strength from the rich cultural traditions, historic heritage and natural beauty of its destination. As such, every experience is a unique voyage of discovery and inspiration that is distinctly Anantara.
Position summary

As a Guest Service Centre Agent you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative; suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

 

• Vocational School in hotel management
  • Previous experience in Front Office is preferred
  • Good understanding of Front Office Systems
  • Good communication skills
  • Good English – both written and spoken

 

Discover your potential as we strive to fulfill ours