Guest Services Executive

Overview

About Jumeirah Group and the Madinat Jumeirah: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East. Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubais heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region’s leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.

About the role: An exciting role has arisen for an highly motivated Guest Services Executive in Guest Relations at Al Qasr, Madinat Jumeirah. The main purpose of this position is to ensure that all guest requirements and needs are meet according to hotels set standards. To ensure that the service provided has excellence and happiness to our customers by embracing and promoting Jumeirah standards and high expectations of legendary customer service. Your main duties will include the following: Prepare next days VIP arrival list, along with amenities requisition Check arrival list for the following day, allocate rooms for VIP guests and guests with special requests. Order and ensure timely delivery of amenities for all arrivals and in-house VIP and suite guests. Inspect the rooms of all VIP and suite guests prior to their arrival at the hotel. Cover shifts on the guest services desk in accordance with duty roster. Cover shifts on lobby duty in accordance with duty roster (these duties will include the welcoming and rooming of arriving VIP and suite guests). Attend to special requests made by VIP and suite guests prior to, during or after their stay. Print and action guest services trace report. Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the front desk or at the EC / PLC reception. Meet and escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception. Assist in Club Executive and Premium Leisure Club as required. Carry out courtesy calls to VIPs and suites. Support managers at the airport to meet VIP guests. Provide tours of the hotel and its facilities as requested. Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Assist with group registration when required Ensure the guest relations desk is covered at all times Prepare a VIP guest list for next days arrival. Prepare the daily guest amenity list and distribute it to the respective department. Print and distribute guest remarks report. Check the previous nights no shows and pull out amenities accordingly. Prepare and distribute the daily guest feedback report. Prepare and distribute the daily guest amenity list. Update and maintain guest history files. Prepare welcome letters for all VIP guestss. Prepare special letters (i.e. Birthday, Anniversary, Honeymoon etc).

About you: In order to be considered for this role, you will be a High School or College graduate. It is essential that you have worked in the 5 star hotel environment and handled large scale operations. You will be a team player, your interpersonal and customer service ability will be excellent. Proficiency in computer software systems such as MS Office and Opera as essential for excellent communication skills in written and spoken English.

About the benefits: This position offers a highly competitive salary and package which includes: fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.