Reservations Officer

Full Time
  • dubai
  • Post Date: January 15, 2017
Job Description


Welcome to our World 
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by year 2020.
Job Location 
Located in the heart of new Dubai, the five star Grand Millennium Dubai is conveniently accessible from the city’s prime business and leisure attractions. The hotel is within the close proximity from prominent shopping malls, beaches, touristic destinations and champion-ship standard golf courses. The 340 room hotel features modernly decorated rooms and newly refurbished serviced apartments. The hotel boasts a range of award-winning restaurants and bars, rooftop pool and a nine treatment spa and health club, State-of-the- art meeting rooms, a magnificent ballroom and exceptional banquet facilities.
Key Job Responsibilities
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate




• You should be a college / university degree graduate with a minimum of Two years experiences in a similar role with preferable previous experiences in a five star hotel
• Should have the ability to deliver extraordinary levels of customer service and provide creative solutions to our guests
• Should be creative and eager to share your desire to achieve highest quality service standards with guests


Primary Location

: AE-DU-Dubai


: Sales & Marketing


: Grand Millennium Dubai


: Regular


: Standard

Job Type

: Full-time

 Day Job