Customer Support Consultant Dubai

To fully extend & maintain company aftersales support (franchise & non-franchise) to all customers in a win-win manner to obtain benefits for both parties.

1- To promote the aftersales & aftermarket sales by attracting the potential customers.
2- To achieve the agreed set of benchmarks.
3- To lock customers in and competitors out through distinguished aftersales support organized by contracts/ agreements.
4- To create and maintain business generation oriented relations with fleet customers to pave the way for new sales in all aspects: new vehicles, tires, batteries, accessories & service.
5- To set & submit quarterly action plans promoting the performance in his area of activity.
6- To provide the customers with technical support and guidance in proper vehicles utilization and applications to enhance greater productivity or lower costs.
7- To efficiently contribute in conducting field fix and campaigns, recalls and service measures.
8- To maintain proper & updated product & customers population guide.
9- To maintain proper & updated record for the competitors’ prices, rates, packages & any other promotional activities.
10- To manage aftersales tender activities through close follow up, bidding & negotiating.
11- To assist and back up the indoor team in handling customers and reaching conflict customers and resolve pending issues.
12- To efficiently contribute in all campaigns.
13- To coordinate & lead field activities with regards to the technical & mobile teams site visits & temporary residence at customer’s custody.
14- To respond to customers and team members calls and requests in a timely manner with a great sense of urgency.

Qualifications:

• University Degree in Business or Engineering (Mechanical / Automotive)
• Driving license

Experience:

• At least 4 years of related experience in a retail sales environment

• Customer handling skills
• Communication & public relations skills
• Computer skills
•  Good English level
• Good reporting & presentation skills
• Ability of frequent travel to field
•  Understands and applies the concept of completed staff work

DAL Group Company (Dubai Office)

Dubai Airport Freezone, Plot W34, PO Box 54686, Dubai, UAE.
Tel: +971 4 601 6555 | Fax: +971 4 299 5581 | Email: infodubai@dalgroup.com