Customer Support Consultant Dubai

Full Time
  • dubai
  • Post Date: January 25, 2017
Job Description

Vacancy Details

Job Title: Customer Support Consultant
Date Posted: 24/01/2017
Closing Date: 07/02/2017
Company: DAL Motors Co. Ltd.
Job Classification: junior-level (1-4 years)
Job Category: Customer Services
Location: All Upcountry Branches


Position summary:

To fully extend & maintain company aftersales support (franchise & non-franchise) to all customers in a win-win manner to obtain benefits for both parties.

Main Duties & Responsibilities:

1- To promote the aftersales & aftermarket sales by attracting the potential customers.
2- To achieve the agreed set of benchmarks.
3- To lock customers in and competitors out through distinguished aftersales support organized by contracts/ agreements.
4- To create and maintain business generation oriented relations with fleet customers to pave the way for new sales in all aspects: new vehicles, tires, batteries, accessories & service.
5- To set & submit quarterly action plans promoting the performance in his area of activity.
6- To provide the customers with technical support and guidance in proper vehicles utilization and applications to enhance greater productivity or lower costs.
7- To efficiently contribute in conducting field fix and campaigns, recalls and service measures.
8- To maintain proper & updated product & customers population guide.
9- To maintain proper & updated record for the competitors’ prices, rates, packages & any other promotional activities.
10- To manage aftersales tender activities through close follow up, bidding & negotiating.
11- To assist and back up the indoor team in handling customers and reaching conflict customers and resolve pending issues.
12- To efficiently contribute in all campaigns.
13- To coordinate & lead field activities with regards to the technical & mobile teams site visits & temporary residence at customer’s custody.
14- To respond to customers and team members calls and requests in a timely manner with a great sense of urgency.

Minimum Qualification & Experience:


  • University Degree in Business or Engineering (Mechanical / Automotive)
  • Driving license


  • At least 4 years of related experience in a retail sales environment

Required Skills & Knowledge:

  • Customer handling skills
  • Communication & public relations skills
  • Computer skills
  •  Good English level
  • Good reporting & presentation skills
  • Ability of frequent travel to field
  •  Understands and applies the concept of completed staff work

DAL Group Company (Dubai Office)

Dubai Airport Freezone, Plot W34, PO Box 54686, Dubai, UAE.
Tel: +971 4 601 6555 | Fax: +971 4 299 5581 | Email: