Aetna is an Equal Opportunity, Affirmative Action Employer
Role Summary The ClientRelationship Manager will play a key role in improving member experiences for Aetna’sIndividual Policy Holders by effectively managing our interactions with new& existing members, resulting in improved Customer Loyalty & Retention.
Serve as the main point of contact for Aetna’s Individual PolicyHolders.
Engage customers and seek feedback from customers at regularintervals.
Ensure a high level of customer service is constantly maintainedand customer queries / complaints are proactively managed, recorded, andresolved promptly
Work closely with the Business Development team in UAE to ensure customers are receiving the full benefits of their policy.
Increase customer engagement and ensure high levels of customer satisfaction resulting improved customer retention and loyalty.
Establish new relationships and manage existing relationships to drive Customer Loyalty and drive Renewals
Meeting all ethical and compliance obligations, ensuring that customer information is treated with the utmost care and discretion.
Background / Experience
4+ Years of Relationship management & Loyalty experience in Private banking / Retail / Hospitality.
A proven track record in working with High Net Worth Individuals delivering exceptional customer service.
Impeccable verbal and written communication skills in English (Arabic / French Desirable)
High Attention to Detail
Strong verbal and written communication skills
Ability to multi-task to accomplish workload efficiently