Internship – Customer Service [Exports & Imports]

Full Time
  • dubai
  • Post Date: January 17, 2017
Job Description
We Offer
Maersk Line offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our current and new customers.
Key Responsibilities
• Analyze ‘Why customers call us’ and how can we make it easier for our customers to deal with us (e-channel promotion, call/email contact analysis)

• Working closely with export/import teams to improve customer experience by improving our ‘First contact resolution’ success ratio.

• Improving end to end customer experience by working closely on Case Management and data from it

• Work closely with teams to improve our existing onboarding program for new/returning customers

• On board more customers to import over view and manage delivery order

• On onboarding new customers & re onboarding customers who are doing business with us after a long gap (3 months)

• Help the current team with day to day responsibilities.

• Drive accessibility of the cluster by doing call analysis.

Who we are looking for
The incumbent must be:

• Confident, Self-motivated, and disciplined

• Looking only for suitable Emirati candidates

• Less than 1 year of experience.

• We are looking for a candidate who is pursuing Master’s degree in Business.

• Working hours 8:00am to 5:00pm and minimum 4 days a week.

• Duration: 3 months

• Fluent communication skills in written and spoken English. Proficiency in Arabic.

• Preferably has his/her own visa.