Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Reporting to: Admin Coordinator
Division / Function: Admin
Base location: Dubai
Job Family: Administration
To carry out general duties in support of dans.
Structure and reporting relationship
The jobholder has direct contact with other staff within the dans organisation and Dubai Airport.
The jobholder works within the established policies and procedures within dans.
They are expected to be self-managing within the confines of the above and can organise their work whilst meeting all specified deadlines.
Based on the specific requirement of the role
Provision of general clerical assistance when required
Assist with photocopying, booklet production, binding, laminating, scanning, shredding, archiving and other similar activities
Assist in keeping store items correctly stocked
Delivery and collection of equipment, stationery, documents, mail, parcels or other such items
Pick up supplies or stores when required
Convey mail from airside to landside on a regular basis
Assist office staff with relocating or moving equipment and furniture when required
Meeting room preparation – ensuring meeting rooms are fit for purpose, correct layout, all equipment is available, required/requested supplies are provided
Housekeeping of pantry, i.e. ensuring cleanliness, availability of supplies, etc
Housekeeping of reception area, newspapers/magazines neat and in date, blinds are tidy, etc
Assist with other administrative and general duties as directed by the Administration Manager
Ensure the vehicles are serviced at all times and report any faults or accidents to the Admin. Coordinator in charge.
Transport employees and visitors to locations as requested.
Ensure vehicles have sufficient fuel for the day’s operation and that all log book entries are completed.
Daily check of vehicles with MT Section.
Fix chocks and safety cones as required by airport instructions.
Enter details of all trips in the respective logbook.
Essential technical and professional skills , knowledge and qualifications
Knowledge of other functions/groups within the organisation.
Knowledge of departmental and governmental policies and procedures/processes.
Knowledge of Dubai Airports policies and procedures/processes.
Health and safety knowledge.
Understanding and maintaining high standards of personal cleanliness.
The job holder should have completed secondary education.
Ability to prioritise tasks against agreed criteria
Arabic language skills would be an advantage.
Fluency in written and spoken English
Ability to follow verbal, written and colour coded instructions.
The jobholder will undergo training and testing to acquire their airport driving permit.
A Minimum of 3 working years in a similar role in the UAE
A valid U.A.E’s driving license for light vehicles is essential.
Additional/special features of the role
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.